FAQ

Here, you will find a list of the most common questions we are asked. If you do not find a solution to your problem here, please visit our Contact Information area. Note: It is advised that you first check this page and send a support request afterwards; this ensures that your question has not previously been answered. This will save time on your part and ours.

FAQ List

When running your games, I get an application initialization error; what do I do?
I receive an error 430 when I start a game; why is this happening?
Why do I receive an error 429: "ActiveX Can't create object" when starting a game?
The clipboard is empty when I paste my product ID of a game into a text file or EMail message.
After I install the .NET Framework, I am asked to log into my computer regardless of whether or not I am on a network. Is there any way to revert to the normal behavior before I installed .NET?

When running your games, I get an application initialization error; what do I do?

This error is experienced on systems which do not have the .NET Framework Version 1.1 installed on their computers. Try downloading and installing the .NFW then running the game again; you must have version 1.1 and no other version installed.

I receive an error 430 when I start a game; why is this happening?

This error is experienced on the Windows 98 and Windows 98 SE OSs, as well as on Windows 95. You will need to download the Data Access 2.8 Update to fix this problem.

Why do I receive an error 429: "ActiveX Can't create object" when starting a game?

Try downloading the Visual Basic Runtime Libraries. It could be possible that one or more necessary libraries are missing on your computer. This is most probable with Windows 95/98.

If downloading the runtime libraries does not solve your problem, it could be possible that you need to redownload DirectX. You can download the 9.0 B Runtimes from Microsoft here.

The clipboard is empty when I paste my product ID of a game into a text file or EMail message.

This occurs most often on games which run under the .NET Framework. The clipboard is wiped of all text written to it by the game when the game is closed; this is because the clipboard object created to accomplish this is destroyed. To work around this, paste the contents of the clipboard into the file or EMail message without closing the game. Once the contents has been pasted, you may safely close the game. You will notice afterwards that the clipboard is null.

After I install the .NET Framework, I am asked to log into my computer regardless of whether or not I am on a network. Is there any way to revert to the normal behavior before I installed .NET?

Yes. To prevent the login screen from appearing:

Click "My Computer" then click "Control Panel."
Look for and open "Users and Passwords."
In the list containing all the local users on the computer, remove those which begin with "ASP."

On Windows 2000, the ASP users may not always be created upon installation of the .NET Framework. If you do not find the ASP users,

Click "My Computer" then click "Control Panel."
Look for and open "Users and Passwords."
Navigate to the "Users" tab.
Deselect the checkbox that reads "Users must enter a user name and password to use this computer."
You will be prompted to enter the login information for the user who should be automatically logged into the computer upon boot. Enter this information and click "OK."

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